Privacy Policy — gv44 Data Protection

Data We Collect

When you register, verify, deposit, or interact with the gv44 platform, we collect certain categories of personal data. The data we collect depends on the nature of your interaction with the platform and the products you use. gv44 operates as a responsible data controller and collects only the information that is genuinely necessary for the lawful and efficient operation of your account.

gv44 does not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a minor has been collected, we will delete it immediately and close the associated account. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where this is directly relevant to a self-exclusion or responsible gaming request initiated by the Player.

How We Use Your Data

gv44 processes your personal data on the basis of one or more of the following legal grounds: the performance of a contract with you (your account agreement), compliance with a legal obligation, our legitimate business interests where these do not override your rights, or your explicit consent where required. The table below summarises our primary purposes for processing personal data.

• Account management: To create, verify, maintain, and close your gv44 account, including processing KYC identity checks and age verification.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts, and to reconcile your BDT wallet balance accurately.
• Game delivery: To operate cricket betting markets, live casino tables, slot titles, and other products — including resolving bets, awarding winnings, and managing bonus funds.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and other prohibited conduct on the platform.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to honour self-exclusion requests, and to enforce deposit and session limits set by the Player.
• Customer support: To respond to your enquiries, complaints, and disputes promptly and accurately, and to maintain a record of correspondence for quality and audit purposes.
• Platform improvement: To analyse aggregated, anonymised behavioural data in order to improve gv44's product offering, navigation, loading performance, and promotional strategy.
• Marketing communications: To send you promotional emails or SMS notifications about bonuses, cricket betting events (BPL, T20), and new game launches — but only if you have opted in to receive such communications. You may opt out at any time.

Data Sharing & Third Parties

gv44 does not sell your personal data. We do, however, share specific categories of data with carefully selected third-party partners and service providers where this is necessary to operate the platform, fulfil legal obligations, or protect the integrity of the betting environment. All third-party data processors are contractually bound to process your data only for the purposes specified by gv44 and to maintain appropriate security standards.

• Payment service providers: Your financial transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard exclusively for the purpose of processing your deposits and withdrawals.
• Game providers: Your Player ID and session data are shared with certified game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Spribe, and Microgaming) in order to deliver their games, resolve bets, and return winnings to your wallet.
• Identity verification partners: KYC documentation may be processed by a third-party identity verification service to confirm the authenticity of your National ID, passport, or driving licence. These partners operate under strict data processing agreements.
• Fraud prevention and AML services: Transaction data and device fingerprints may be shared with specialised fraud detection platforms to identify suspicious activity and comply with anti-money laundering requirements.
• Analytics providers: Aggregated, anonymised behavioural data (not linked to your identity) may be shared with analytics tools to help gv44 understand platform performance and user experience trends.
• Legal and regulatory authorities: gv44 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by law, valid legal process, or to protect the rights and safety of gv44 and its users.

Cookies & Tracking Technologies

gv44 uses cookies — small text files placed on your device when you visit the platform — along with related technologies such as web beacons, pixel tags, and local storage objects. These technologies help us keep your session active, remember your login state, maintain your language and display preferences, and gather anonymised data about how the platform is used.

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging into your gv44 account or completing transactions. Disabling functional or analytics cookies will not prevent you from accessing the platform but may reduce the quality of your personalised experience.

gv44 does not use cookies to serve third-party advertising or to build behavioural profiles for sale to advertisers. Any analytical cookies used are for internal platform improvement purposes only, and their data is not shared with advertising networks.

Data Retention & Storage

gv44 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in any event for no longer than is required by our legal and compliance obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with AML record-keeping and fraud investigation requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, consistent with standard financial record-keeping obligations applicable to online payment processing.
• KYC verification documents: Retained for the duration of account activity plus five (5) years post-closure in encrypted storage, accessible only to authorised compliance personnel.
• Betting and gaming history: Retained for a minimum of three (3) years from the date of each transaction to support dispute resolution, bonus audit, and responsible gaming reviews.
• Support communications: Email and chat records are retained for two (2) years from the date of the last message in the relevant thread, to support quality assurance and dispute records.
• Technical and session logs: Server logs and IP address records are typically retained for up to 90 days for security and fraud-detection purposes, after which they are anonymised or deleted.

When data reaches the end of its retention period, gv44 deletes or anonymises it in a secure and irreversible manner. Where deletion is not immediately possible due to backup or archival cycles, the data is isolated from active processing and deleted at the earliest practical opportunity.

Your Privacy Rights

As a registered player on gv44, you hold certain rights with respect to the personal data we process about you. gv44 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered email address and account username for verification purposes.

• Right of access: You have the right to request a copy of the personal data gv44 holds about you. We will provide this in a structured, readable format within a reasonable timeframe of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. Please note that some data fields (such as your verified legal name) cannot be amended without a new KYC submission.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal obligation to retain certain records for AML and fraud-prevention purposes.
• Right to restrict processing: You may request that gv44 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is under review, or where you contest the lawfulness of processing.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to processing based on our legitimate interests or for direct marketing purposes. Where you object to marketing, we will stop sending you promotional communications immediately.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails or SMS notifications), you may withdraw that consent at any time by emailing [email protected] or following the unsubscribe link in any promotional message. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Data Security Measures

gv44 takes the security of your personal data seriously and implements a multi-layered approach to protecting it from unauthorised access, loss, alteration, or disclosure. Our security framework includes the following technical and organisational measures:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the gv44 platform is encrypted in transit using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted.
• Encryption at rest: Personal data stored in gv44's databases — including KYC documents, transaction records, and account information — is encrypted at rest, meaning it cannot be read even if physical storage media were accessed without authorisation.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Internal systems use role-based access controls, and all staff with access to personal data receive regular data protection training.
• Penetration testing: gv44's platform undergoes regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and remediate potential weaknesses before they can be exploited.
• Incident response: gv44 maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
• RNG and fair play certification: Game integrity is maintained through certified random number generators supplied by audited game providers. This ensures that the outcomes of casino games are not manipulated and that player data relating to game results is accurate and tamper-proof.

While gv44 employs robust security measures, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their gv44 account, enable any available two-factor authentication, and notify us immediately at [email protected] if they suspect their account has been compromised.

Policy Updates & Contact

gv44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via email or via a prominent notice on the gv44 platform prior to the changes taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the gv44 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any aspect of a revised Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically to remain informed about how gv44 collects, uses, and protects your personal data. Previous versions of this policy are available upon request.

Last updated: January 2026. This Privacy Policy applies to all personal data collected by gv44 in connection with the platform at https://gv44.bet. It should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete agreement between gv44 and its registered players.